PatchKit Privacy Policy

This PatchKit Privacy Policy (“Policy”) was created to explain how Patchkit (“PatchKit”, “out”, “we” or “us”) collects and utilizes the information (customer and end user). It refers to Patchkit Landing Page, PatchKit Panel, PatchKit Support and PatchKit Blog (“Service”).

Policy Application

This policy pertains to the given categories of individuals:

• Visitors. The ones who visit our Services websites and who might settle to share an email address to contact PatchKit customer service.
• Customers. The ones who decide to register on their own, or on behalf of the organization to use any of PatchKit Services.
• End Users. The ones who decide to download and make use of Customers applications.

This Policy does not pertain to our Customers’ applications, which are allowed to have their own terms and privacy policies.

Information we collect and use

Visitors:

• Log files. When you visit our website each activity is stored in log files. It may include IP address and User-Agent information provided by your web browser such as web browser name and operating system version, but is not restricted to it. This information is used by us to find and debug issues with our services. We may also use it to block the access to given IP address or IP ranges when the attack is suspected.
• Cookies and tracking technologies. Cookies are small text files stored on your computer created by websites you visit. There are two reasons why we use cookies: firstly, to store your account information so you won’t need to login every time you visit Patchkit website, and secondly, to track your activity on our website to check which type of ads are more effective. Third parties are also allowed to use cookies on our website for the tracking services which provide us with the information on how to target our potential customers. You can turn off cookies if you do not want us to use this kind of information for such purpose on Privacy page.

Customers:

• Customer Account Information. When you go through registration process on Patchkit, you are asked about your email and password. They are used to allow you to enter your user Panel. We are also using your email to get in touch with you for support, providing technical notes, updates, security alerts and administrative messages. We might use it to send you additional information about promotion in our services. You can resign from subscription from promotional emails by clicking the link at the end of each message.
• Payment Information. When you decide to choose one of you paid plans or services you need to share with us your billing information - company name, address and TAX ID if possible. The type of needed informations depends on the chosen payment method. This informations is used for payment processing and sending invoices.

End Users:

• Statistical information. When you turn on any application using PatchKit API, the information about your operating system configuration, your country, the time you opened the application, time needed to download the content, install it or upgrade, the time the application was running, might be collected. Such data is used to create usage charts and present the numbers to the customers to provide them with the information needed to decide upon the marketing of their products.

How the information we collect is used

It depends on which Services are used and how, and also on the expressed preferences. Generally we might use the collected information for:

• providing, operating and improving our Services
• enabling the access to use our Services
• preparing and distributing our application data files
• sharing your applications with End Users
• processing and completing transactions, sending purchase confirmations and invoices
• support
• sending notifications via email about application publishing process and other activities that might require attention
• sharing technical notes, updates, maintenance and security alerts, according to the preferences
• monitoring and analyzing trends, usage and activities for the marketing and advertisements
• providing administrative and performance functions, and activities
• complying with legal obligations
• preventing fraud, unauthorized access to the services and other illegal activities
• processing for purposes for which we were given permission

Information Sharing

Your personal data will not be rent or sold to others by Patchkit. It may be stored in outside locations which are not under our direct control (i.e. database from our hosting provider). We might also share your data with entities which are helping us with delivering support, processing payments, marketing and operating and improving our Services. Such Service providers can process personal information only according to our instructions, this Privacy Policy and other confidentiality and security measures and regulations, including EU law.

What is more, your information can also be shared:

• to our resellers and other sales partners;
• in the event of sale, change in control or reorganization of or business;
• with third parties after forwarding Digital Millennium Copyright Act (DMCA) notifications, which will be forwarded as submitted to us without any deletions.
• when required to by court orders or legal process.
• when acknowledging that sharing is necessary to investigate, prevent, or take action against illegal activities

How you can access and update your information

If you would like to check what kind of information is stored, to update it or to remove it completely from our database, email us at contact@patchkit.net - we will get in touch with you within 30 days.

For each request we need to verify a requestor about their own information before taking any action. We cannot risk violating another person’s privacy rights.

How your information is protected

We do all we can to protect information received from you from loss, misuse and unauthorized access. All appropriate physical, technical and administrative measured have been put in use by us to guard and secure your data. We use industry Standard Secure Socket Layers (SSL) technology to allow the encryption of personal information. We protect our secure servers using advanced firewall technologies.We opted for two-step authentication to suppress unauthorized access to your personal information even when the unauthorized party knows your password.

For how long your personal informations is stored

We store your personal information for no longer than it is necessary to provide the services to you and your clients and to stick to our legal obligations. If you want to delete your personal data and PatchKit account, reach out to us at contact@patchkit.net and we will get in touch to you in 30 days.

Transfers

The Service is operated from the United States. If you are located anywhere else and decide to use our Service, you acknowledge and understand that your information will be transferred, processed and stored in the United States, as it is necessary to provide the Services and perform the Terms of Service.

Patchkit is based on Amazon Web Services platform certified under EU-US Privacy Shield Framework.

Updates

We stipulate the right to apply changes to this Privacy Policy at any time to make sure it stays consistent with legal requirements and changes to privacy management practices. You will be notified about any applied changes.

Contact information

Upsoft sp. z o.o.

Rynek 36/37, 50-102 Wrocław, Poland

contact@patchkit.net